Legal
Privacy notice
Last updated: 17 September 2026
This notice explains how REFYT handles personal information when you contact us, use our website or work with us outside a programme-specific arrangement.
Who we are
REFYT Ltd is a retrofit and energy efficiency contractor registered in England and Wales under company number 12380039. Our registered address is Millharbour Court, 6 Watergate Walk, London E14 9XH. For the personal information covered by this notice, REFYT is the data controller.
Information we collect
We may collect your name, email address, telephone number, organisation, job title and the information you provide when you contact us or submit an enquiry. When we deliver a project, we may also process property details, surveys, photographs, specifications, installation records, correspondence, health and safety information, and records required for quality assurance, certification, warranties or funding compliance.
How we use your information
We use personal information to respond to enquiries, prepare proposals, enter into and manage contracts, plan and deliver retrofit works, arrange appointments, maintain project and safety records, provide warranties and aftercare, meet certification and funding requirements, improve our services, and comply with legal or regulatory obligations.
Our lawful bases
Depending on the circumstances, we process information because it is necessary to take steps at your request or perform a contract, to meet a legal obligation, for our legitimate interests in operating and improving our business, or because you have given consent. Where special category information is required, we will only process it where an additional lawful condition applies.
Who we share information with
We may share relevant information with clients, authorised employees, subcontractors, professional advisers, retrofit assessors and coordinators, certification and warranty bodies, funders, local authorities, building control, technology providers and public authorities where required. We only share what is necessary and require organisations processing information for us to protect it appropriately. We do not sell personal information.
International transfers and security
We use appropriate technical and organisational measures to protect personal information. If information is transferred outside the United Kingdom, we will only do so where permitted by UK data protection law and with appropriate safeguards in place.
How long we keep information
We retain personal information only for as long as needed for the purpose for which it was collected and to meet contractual, legal, tax, insurance, certification, warranty and dispute-resolution requirements. Retention periods vary according to the type of record and project.
Your rights
Depending on the circumstances, you may have the right to access your information, correct inaccurate information, request deletion or restriction, object to processing, withdraw consent, and receive certain information in a portable format. You can also complain to the Information Commissioner's Office by calling 0303 123 1113 or visiting ico.org.uk.
Contact us
For privacy questions or requests, contact REFYT Ltd at info@refyt.co.uk, call 020 4538 2872, or write to Millharbour Court, 6 Watergate Walk, London E14 9XH.
Warm Homes Local Grant
If your information relates to the Greater London Authority's Warm Homes Local Grant programme, please read our dedicated Warm Homes Local Grant privacy notice.